How do I add Add-ons to my existing pledge?
The best way is to select “change my pledge”. You don’t actually have to change it, just leave it the same and confirm it. After you confirm, scroll down on the page to see the possible add-ons. Pick your add-ons, confirm again and you’re good to go!
Last updated: August 22, 2024 00:43
Will there be a Pledgemanager after the campaign?
Yup! We’ll be using Backerkit to handle pledge management after the campaign. But, it’s best to pledge through Kickstarter so we can unlock more designs together.
Last updated: August 22, 2024 00:43
If I change levels will I lose access to my Day One Freebie?
Nope! As long as you just change tiers, you’ll still retain your original date. If you cancel and repledge, however, you will lose the freebie.
Last updated: August 22, 2024 00:43
Do I have to get the Class Sticker for the Tier I backed at?
Nope! You’ll be able to choose any available Class Sticker no matter what Tier you back.
Last updated: August 22, 2024 00:43
Are the mini-pins available as singles?
Yes, mini-pins are all available as singles, however they are discounted in sets of 3.
Last updated: August 22, 2024 00:43
Do I get a free bag?
Anyone who pledges for physical items will get one free bag.
Last updated: August 22, 2024 00:43
Can I pledge the Bumba level if I'm not a retailer?
To help keep costs manageable, the Retailer level is for retailers only. You may be asked to provide proof of your shop. Please also note, the Retailer level is a random assortment and you will be unable to choose pins.
Last updated: August 22, 2024 00:43
Can I buy a custom slot as an add-on instead of a Tier?
Currently, Summon Slots are Tiers only but they may be added to add-ons if there is interest.
Last updated: August 22, 2024 17:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.